Earlier this week I posted about a Detroit News story that said Ford was offering to buy back Ford Windstars with cracked axles if owners did not want to wait for the parts to repair the poorly constructed minivans. Well, it turns out Ford is only offering the book value of the Windstars. That's wrong. Ford needs to make Ford Windstar owners whole.
(I won't relate the whole tale of cracked axles. Click here if you want to get caught up on the saga.)
As one commenter related in the earlier blog, "I have a 2000 Windstar and its value is above what Fords wants to pay me for it. I just got mine paid off and it's a great van. I can't buy anything close to what I am giving up with $2710. Our dealership here that has my van is only offering extra incentives on new cars. I don't want a payment!!!!!!!!!!! I want a good used car. I never planned on selling my van. I shouldn't have to consider "selling" it now. All's I want is to get a good deal on a good used car, and Ford's should make it right. I will not let them buy me out either. I will drive this loaner till they make it right or fix my Windstar. I'm with calling whoever I have to make Ford's make this right."
That's what Ford needs to keep in mind. People driving 10-year old minivans don't have the means to get into new cars. It's understandable that dealers only want to deal on new cars because it's a soft market right now for new cars but a white hot one for used cars.
Ford made record third-quarter profits of $1.7 billion. It needs to step up and offer Windstar owners double the value of their vans for the inconvenience. That wouldn't bankrupt Ford by any means and could create decades of goodwill.
Owners should bring this matter straight to the top. Send Allen Mullaly's office letters demanding this be made right at this address: Ford Motor Company, 1 American Rd., Dearborn, MI 48126.
As always, feel free to comment below if you have stories or concerns about the Ford Windstar.